Currently, our products are only available for shipping within the United States of America.
- All products in the “Order Online” category are available for shipping everywhere in the US except for Hawaii and Alaska.
- All orders are shipped out on Mondays.
- All orders received from Friday (12:00 AM) to Thursday (11:59 PM) Central Standard Time are processed for shipping the following Monday.
Example: An order placed on Tuesday, 1st January will be shipped out on Monday, 7th January; while an order placed on Friday, 4th January gets shipped out on Monday, 14th January. Shipping takes 2-3 Business days (1 Business Day within Texas).
- The shipping fee is a flat rate of $25 (2-3 Business Days) the UPS Ground Shipping Service OR $40 (2 Day Air Shipping) via the UPS Air Shipping Service.
- Once your order has been dispatched, you will receive an email containing tracking information to the relevant courier site. You should be able to track your order within 24 hours to see the progress of your delivery.
- Products in the “Catering” category are only available to people in Houston/Texas..
- The shipping fee is calculated from out take-off point at our kitchen. Current shipping rate is $2.2 per mile.
- Your orders can also be picked up at our kitchen.
- Kindly specify the delivery/pick up date for Catering Orders, which must be at least 2 days from order date.
For issues with your order etc, please read about our return policy here: https://www.allidoiscook.com/returns/
If you haven’t received your order within the advised delivery time, please contact us at email@example.com