Do you ship anywhere in the US?
Yes! except for Hawaii, Alaska, P.O.Boxes and Military APO Boxes.
What shipment option is used to deliver orders?
We offer 1-Day priority shipping in Texas and 2-3 Days Priority Shipping outside Texas for a flat rate.
How much is the shipping fee?
The shipping is a flat rate of $25(3 Business Days) / $40 (2 Business Days) via UPS.
When do orders get shipped?
All orders are shipped out on Mondays.
Should my billing address be the same as my shipping address? What’s the difference between the two?
No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card).
The shipping address, on the other hand, is where your order/s will be mailed to. But if your order/s are also to be mailed to you, you can simply select the “Same as shipping address” option in the billing address section.
How do I include delivery instructions to my order?
Instructions can be communicated to the courier by creating a UPS My Choice Account. This account gives you control to modify the following:
- Reroute packages to a convenient UPS Access Point for pick-up
- Change delivery/destination address
- Personalize shipments
- Include delivery instructions such as buzz codes, etc
- Track and manage multiple packages
- Receive real-time email/sms alerts
Please note some of these changes incur charges through UPS.
How long will it take to deliver my order?
Your order will take a maximum of 3 days to arrive from the day it is shipped.
Will I receive a tracking number/notification?
Yes, you will receive a notification on the email address or phone number that you’ll provide once your order has been shipped.
How do I place my order?
Please visit our shop page, choose from the available products, then click the Add to Cart button.
At check-out, you can select your preferred shipping option or curbside pick-up.
Is there a minimum amount of order required?
There’s no minimum amount of order required.
Can I still cancel my order once it has been confirmed?
For cancellation or change of order destination and other details, you can contact via email at email@example.com within 24 hours of placing your order.
Do you have cut-offs in receiving orders?
For shipping, we have a weekly cut-off on Thursdays at 11:59 PM CST and all orders received are scheduled to be shipped the following Monday, or the next scheduled shipping day.
For curbside pickup, we have a weekly cut-off on the following days:
- Tuesdays at 11:59 PM CST for pick-up on Thursday Afternoons (4:00 PM – 5:30 PM)
- Thursdays at 11:59 PM CST for pick-up on Saturday Afternoons (Noon – 2:00 PM)
When can I pick-up my order?
Curbside Pick-up is available on Thursday Afternoons (4:00 PM – 5:30 PM) ONLY at 16305 Westheimer Rd, Houston, TX 77082. You are able to select preferred date & time can be selected at check-out.
What do I do if I miss the pick-up window?
We understand life happens and last minute changes occur, please send us an email at firstname.lastname@example.org to reschedule your pick-up to the next available pick-up day.
I missed the pick-up window, Can I get a refund?
Unfortunately, we only offer pick-up day rescheduling as refunds and order cancellation are available within 24 hours of placing the order ONLY.
Can I walk-in to make a purchase?
Walk-ins aren’t available. All orders are placed online and can be picked-up or shipped.
What modes of payment are allowed?
You can pay with your Visa, Mastercard, PayPal or AMEX credit card.
How do I extend the freshness of the products after I received them?
We guarantee that our products are at their best quality when shipped. To preserve freshness, store/leave them in storage bags/containers, and keep in freezer. Thaw in original packaging at room temperature prior to consumption.
Can I customize products?
We’re sorry, but as of now, our online ordering only offers the standard product descriptions crafted with our recipes and customer feedback. Customizing products is not yet available.
How do I reheat the pastries?
For best results, thaw pastries and place on a baking sheet, reheat at 350 F for 8-10 minutes.
How do I reheat the soups and stews?
Defrost your pouch and place contents in a pot. Reheat on low, stirring frequently until warmed to your desired temperature.
Do you offer refunds on gift cards?
AllIDoIsCook gift cards are NON-REFUNDABLE.
Do you offer refunds?
AllIDoIsCook will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its shelf life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives.
AllIDoIsCook is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (UPS), but this, of course, is out of our control. Products that are delivered late by UPS is not AllIDoIsCook’s responsibility.
Holidays or weather may delay delivery. AllIDoIsCook products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.
I replied the text message but didn’t receive a response?
This number does not take calls/reply messages; it is only monitored for curbside pick-up messages upon customers arrival on Thursday afternoons (4:00 PM – 5:30 PM) & Saturday afternoons (NOON – 2:00 PM) ONLY.
If you have any questions, please contact us at email@example.com
When will my order/s be shipped?
We ship products every Monday. All orders received from Friday (12:00 AM) to Thursday (11:59 PM) Central Standard Time are processed for shipping the following Monday. To illustrate, let us use the January calendar below:
An order placed on Tuesday, 1st January will be shipped out on Monday, 7th January; while an order placed on Friday, 4th January gets shipped out on Monday, 14th January.