Can I order my favorite AllIDoIsCook products online?
Yes, you can now order select AllIDoIsCook products online for delivery! We deliver AllIDoIsCook products in the United States of America except for Hawaii and Alaska (due to delivery times).
Do you ship anywhere in the US?
Yes! except for Hawaii and Alaska.
What shipment option is used to deliver orders?
We offer 1-Day priority shipping in Texas and 2-3 Days Priority Shipping outside Texas for a flat rate.
When do orders get shipped?
All orders are shipped out on Mondays.
How long does it take to get my orders?
For addresses outside Texas, we do 2-3 Days Priority Shipping and in Texas 1-Day Priority Shipping.
Can I customize products?
We’re sorry, but as of now, our online ordering only offers the standard product descriptions crafted with our recipes and customer feedback. Customizing products is not yet available.
Is there a minimum amount of order required?
There’s no minimum amount of order required.
How do I place my order online?
Please visit our order online page, choose from the available products, then click the Add to Cart button.
Upon checkout, input your contact number or email address where we can send updates or status of your order, then simply fill out the boxes for your shipping address information.
The system automatically selects a flat rate shipping method and accept the terms and then click continue. You’ll be redirected to the payment page where you can select and enter the details of your preferred mode of payment as well as your billing information.
What modes of payment are allowed?
You can pay with your Visa, Mastercard, PayPal or AMEX credit card.
What shipment option is used to deliver orders?
We offer Priority Shipping You have the option to choose 2 Business Days for an additional $15 per order.
How much is the shipping fee?
The shipping is a flat rate of $25(3 Business Days) / $40 (2 Business Days) via UPS
Should my billing address be the same as my shipping address? What’s the difference between the two?
No, your billing information doesn’t have to be the same as your shipping address. However, it should match the billing address of the payment method you selected (e.g. Visa, Mastercard, or AMEX credit card).
The shipping address, on the other hand, is where your order/s will be mailed to. But if your order/s are also to be mailed to you, you can simply select the “Same as shipping address” option in the billing address section.
Remember though that we currently cannot process credit payments with billing address outside the U.S., and no P.O. Boxes or Military/APO addresses are allowed.
When will my order/s be shipped?
We ship products every Monday. All orders received from Friday (12:00 AM) to Thursday (11:59 PM) Central Standard Time are processed for shipping the following Monday. To illustrate, let us use the January calendar below.
An order placed on Tuesday, 1st January will be shipped out on Monday, 7th January; while an order placed on Friday, 4th January gets shipped out on Monday, 14th January.
How long will it take to deliver my order?
Your order will take a maximum of 3 days to arrive from the day it is shipped.
Will I receive a tracking number/notification?
Yes, you will receive a notification on the email address or phone number that you’ll provide once your order has been shipped.
Do you have cut-offs in receiving orders?
We follow a weekly cut-off (Thursday) where all orders received after 11:59 PM, Central Standard Time will be shipped on the next following Monday, or the next scheduled shipping day.
Can I still cancel my order once it has been confirmed?
For cancellation or change of order destination and other details, you can contact our Online Ordering Team via email at firstname.lastname@example.org within 24 hours of placing your order.
How do I include delivery instructions to my order?
Instructions can be communicated to the courier by creating a UPS My Choice Account. This account gives you control to modify the following:
- Reroute packages to a convenient UPS Access Point for pick-up
- Change delivery/destination address
- Personalize shipments
- Include delivery instructions such as buzz codes, etc
- Track and manage multiple packages
- Receive real-time email/sms alerts
Please note some of these changes incur charges through UPS.
How do I extend the freshness of the products after I received them?
We guarantee that our products are at their best quality when shipped. To preserve freshness, store/leave them in storage bags/containers (e.g. Ziploc®), and keep in freezer. Thaw in original packaging at room temperature prior to consumption.
I received the wrong/damaged products. How can I request for replacement?
If the products you received are not what you ordered or if your items arrive damaged, and for other order issues, you can report it to our Online Ordering Team at email@example.com, within 24 hours of receiving the package.
Do you offer refunds on gift cards?
AllIDoIsCook gift cards are NON-REFUNDABLE.
Do you offer refunds?
AllIDoIsCook will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its shelf life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives.
AllIDoIsCook is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (UPS), but this, of course, is out of our control. Products that are delivered late by UPS is not AllIDoIsCook’s responsibility.
Holidays or weather may delay delivery. AllIDoIsCook products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.