I received the wrong/damaged products. How can I request for replacement?
If the products you received are not what you ordered or if your items arrive damaged, and for other order issues, you can report it to our Online Ordering Team at firstname.lastname@example.org within 48 hours of receiving the package.
Do you offer Refunds?
AllIDoIsCook will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its travel life. To make sure that you are satisfied with the product you receive, please inspect the contents and send us an email at email@example.com within 48hrs of pick-up/delivery.
AllIDoIsCook is not responsible for lost packages as a result of carrier’s error or damages/loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier (UPS), but this, of course, is out of our control. Products that are delivered late by UPS is not AllIDoIsCook’s responsibility.
Holidays or weather may delay delivery. AllIDoIsCook products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.